Throughout our more than 50-year history, Franklin Mint Imports has been committed to the safety of our merchandise. We believe this is essential in the operation of a responsible business and a vital part of earning customer trust, establishing brand loyalty, and maintaining market share. An overview of Franklin Mint Imports’ practices related to merchandise safety follows.
Franklin Mint Imports’ merchandise is sourced from hundreds of vendors located throughout the world, including the United States. We work closely with our vendors to ensure that our merchandise complies with applicable State and Federal laws and regulatory requirements, including laws and regulations regarding merchandise labeling and safety. Each vendor is also responsible for compliance with Franklin Mint Imports’ Code of Vendor Conduct.
Franklin Mint Imports requires its vendors to supply quality merchandise that meets our Purchase Order terms and product specific testing requirements. If a vendor fails to comply with these terms and testing requirements, we have the right to cancel the order or require the vendor to take corrective action. Continuation of the vendor’s business relationship with Franklin Mint Imports is tied to ongoing compliance with Franklin Mint Imports’ Code of Vendor Conduct and the Purchase Order terms.
Franklin Mint Imports has for many years proactively engaged in merchandise safety. We communicate with our buyers, agents and vendors concerning regulatory testing, labeling and registration requirements. We work directly with third party laboratories in the ongoing development of testing protocols, which are designed to address both regulatory and safety concerns.
Franklin Mint Imports has established relationships with a number of internationally recognized testing laboratories. We routinely use third party testing to independently verify that merchandise meets or exceeds regulatory requirements. The use of independent labs compliments any testing performed or directed by a vendor. Currently, approximately 70 different testing protocols have been developed and implemented.
In addition to testing, on-site inspections of merchandise purchased from overseas vendors are conducted by our agents at production or consolidation facilities prior to our acceptance of the product. Inspection reports are sent to our quality assurance group to identify potential issues prior to shipment. Merchandise is often re-inspected upon receipt in our distribution centers to ensure that the merchandise distributed to our stores meets all required performance and quality standards.
In the event of a merchandise safety issue, Franklin Mint Imports conducts a review of relevant information and provides appropriate guidance. If necessary, we coordinate and work closely with the Consumer Products Safety Commission, Health Canada and other regulatory agencies to conduct a recall of the affected product. As a result of our diligent oversight and the above testing and inspection controls relating to tens of thousands of merchandise items offered for sale by Franklin Mint Imports during the past 15 years, we have experienced less than 15 product recalls, all of which were voluntary.
Franklin Mint Imports continually refines the above business practices to minimize the safety risks associated with merchandise sourced throughout the world. Our efforts to ensure merchandise safety and Vendor Accountability reflect our values and commitment to consistently meet and exceed customer expectations.