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View Return Policy
Your shipping charges will be calculated and viewable at checkout.
We are unable to ship to PO Boxes, please make sure you include a physical delivery address when checking out.
At this time, we do not offer a white glove delivery option.
Some oversized items may not be available for delivery to Alaska and Hawaii.
Most purchases shipped from our warehouses will arrive within 5-7 business days. If there is a delay, we will notify you by email. Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box.
|0lb - 3lbs||$4.99|
3lbs - 10lbs
10lbs - 15lbs
15lbs - 20lbs
20lbs - 30lbs
30lbs - 40lbs
$10.00, $25.00, $50.00, $100.00
Due to COVID-19 return processing times are taking longer than normal. Please allow us 14-21 days to process your return before contacting customer support regarding the status of your return. Thank you for your patience.
IMPORTANT: With limited exceptions, returns (i) are refunded to customer by store credit redeemable on franklinmint.com and (ii) customer is responsible for return shipping charges.
Please know that we understand that choosing the right décor for your home/office can be a tedious process. We want you to feel confident in your purchase. This is why we are more than happy to assist you with finding the right choice. If it’s not the right fit, we’ll help you get there.
You can return most items for a store credit within 30 days of delivery. Unless noted below, outbound shipping charges are non-refundable and you will be responsible for all return shipping costs.
Clearance merchandise and any items marked “Final Sale” cannot be returned. Other nonreturnable merchandise includes clearance items, personalized items, bundled items at discount rates (e.g. “4 for $20”; unless the entire bundle is returned), items marked nonreturnable at the checkout or within the product description page, and products that have been assembled
If there is a mistake with your order, or items arrive defective/damages at the time of receipt, we will take care of it and work with you to find the best solution as further described below.
To begin the return/exchange process, please reach out to our customer service team for assistance. Our Customer service representatives are available by emailing email@example.com
You can return most items for store credit redeemable on franklinmint.com within 30 days of delivery. The following will apply:
Defective Product and Returns due to Our Error
If there are mistakes with your order, or items arrive defective/damaged at the time of receipt, we’ll make it right by sending you replacement parts or accessories, replacing the item or issuing you a refund. In such an event, there is no return shipping charges.
We strive to have all orders picked, packed, and shipped as quickly as possible because we know you can't wait to receive it! With that in mind, once your order is placed, we are not able to cancel your order. Please see the return policy for additional information if a return is still needed.